Hi Everyone,Issue-duplicate chat in activity of incident via live agentWhile any affected user facing some issue and connect with IT service desk vis live chat in service portal .after end of session when Service desk user save all activity as an inc...
Is there a way to configure the Standard Ticket Actions menu without writing a complex custom widget? I am looking for something similar to the way UI Actions are configured.
Hello I know we have Platform Analytics; User Experience Analytics to support KPI's for Employee Center. Is there any documentation to perform discovery session with the customer for Analytics for The Portal Improvement project. Thanks
In the ESC Portal, My approvals is under My Tasks. We are seeing approvals for other requested items in sysapproval_approver table, but the RITM ones are not showing up under My Tasks. I'm looking in the To-dos Configuration but can't figure it out....
We want to know how we can extract data from PostgreSQL (External data Source) and show within service portal without any intermediary ServiceNow tables. We request help/suggestion on how we can achieve this within ServiceNow through Server / client ...
How do you change a customized widget back to OOB system default? We have two Angular Provider records that were modified by a vendor several years ago and we want to revert these two records back to OOB. I tried copying the OOB code to one of the re...
Hi, in Employee service portal, how to update the background color. Can some one help. The first image in highlighted places it is in Grey. But in second image is it white. I want to have it grey. Both instance theme is sameImage 1 Image 2
Hello - I am working in Employee Center and I am trying to make the background a solid color. The branding tool was no help. Can someone let me know where this can be changed? Thank you!
I have followed all the steps provided in this guide to setup Sharepoint spoke. However, I'm stuck on getting the OAuth token and receiving the error below: OAuth flow failed. Verify the configurations and try again. Error detail:invalid_request, ...
We have added users to required groups and provided required roles to groups which is best practice for ServiceNow. But we have an integration with AD for group management and thus group management is done in AD and then synced to ServiceNow. Recent...
Hello Team,I want to reduce the spacing between the Panel Header(My item widget), can you please suggest how can I do this?
Hi everyone, I need some help with displaying the recurring price of catalog items on the 'My Task' page, for approvals. Currently, the page only shows the one-time price of the items. I’ve attached an image to illustrate how it currently looks. A...
Hi All I try to replicate this kind of menu on the employee center pro. I installed all Content plugins and EC Pro plugin too. But I cannot configure menu like in the image Could you help me to know where I found any information about it?
HI All, We have a requirement on ESC portal that to display changes in calendar. Please let me know. Thanks..
For reference, there is a general doc page dedicated to configuring the My To-dos page here. If we use Change Request approvals for example, and look at what is populated: It stands to reason that an approver user might expect more information presen...
