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How to add a Pool for EC?

Hi!I'd like to add a temporary pool as a "pop up" for Employee Center main page OR at the top of the page (same place where "announcements" are shown). My questions are: 1. Is it possible? / Which option is possible? 2. If so - where should I look in...

MonikaF by Tera Contributor
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Experts on-call contextual side menu shows "No recommended experts yet" in ServiceOperationWorkspace

Experts on-call contextual side menu shows "No recommended experts yet" in ServiceOperationWorkspaceI am trying to get Expert on-call group recommendation but it is showing ''No recommended experts yet". I have correctly updated the support group for...

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