We have users that are unable to see user profile information that exists and is visible to other non-itil users and all itil users. Is there a way to default certain fields on the sys_user table to be visible to all users looking at employee profile...
Hello I have been searching through the docs and community as well as trying to figure it out but I cant see to find the answers. Does anyone know how to configure the data showing up on the Things that might need your attention on the manager hub in...
I've looked all over the place and can't find documentation, or a post, that explains how to add a Knowledge Base to Employee Center (Pro). In Service Portal, I can just go to the Portal and add it via the Related List. I can do the same for ESC, but...
Hey All, We recently upgraded from Washington DC to Xanadu, and the CSS for the Popular Items changed, and we need it to be changed back, and I cannot quite figure out where to make these changes. Any assistance would be greatly appreciated.Before Up...
im not able to pass the list and filter task,kindly help me though i follwed all instructions it does not valdate my taskIs the list filtered to only display active incidents? Was the list sorted so that the Priority 1-Critical incidents show up at t...
We've recently migrated our Service Portal from the legacy service portal (sp) to something based off the new Employee Service Center (esc) and one of the things that isn't working as well as we had expected is the AI Search. In the legacy search, yo...
Has anyone had luck with setting up Contract Approvals on Employee Center?I'm having trouble setting up the field mappings as it doesn't give the option of setting the Contract table as the child table to retrieve data from. I do see that the Approvi...
When I implemented Xanadu Patch 4 in my developer instance, now suddenly my header and megamenu is disappearing on my Employee Center Pro pages. These are the errors I am getting, see image. How do I fix this?
Hi everyone i am working on the content experience and the content publishing modules, i want to assign sensible content to a specific user so only this user can access to it and publish it it.i had followed the steps in this article( Authorizing con...
Hello Everyone, There is a requirement for enabling HR Case deflection for which I had installed HR Success Dashboard Indicators plugin and configured it according to the documentation. I am facing an issue with Deflection Metrics table as no records...
Hello,We are connected with three different teams [Ex A1,A2,A3 - we are here, A4] groups. I will send and receive the issues from all three groups.So, I just need the "filter or criteria" to export my activity only on last one year.I tried with assig...
Hi All,Can someone please suggest how to sort the approvals in "Open" tab of My Task in employee center portal from the latest to oldest based on created date?Currently it is showing as per ascending order of due date. I am unable to find where it ne...
Can we add Virtual agent topic link in email notification?
Hi all,We are looking to understand how destory rules work in the background and what to know GlideArchiver().archiveDestroyByRule(xxxx) - how does this do ;xxxx - sys id of the destory rule. Where does GlideArchiver() stay in ServiceNow.
We have a requirement.When viewing an empty shopping cart there is a button to take me back to the catalog, We want the users to be redirected to the parent taxonomy.step 1: Open an empty cart in the Employee centerStep 2: Click on “View the catalog...