As per the new requirement we need to make some changes in the system so that if a user who is having no role in ServiceNow can still see the approvals and then he should be able to approve and reject those approval in service portal.We know that if ...
We currently have Topics setup for Employee Center based off of our existing Service Catalog/Categories. When we add new Record Producers or Catalog Items to categories they are not getting automatically added to the Topics. I was doing some digging ...
In "AI Search Indexed Source Field Attributes" table what exactly the "value" field represents? and also when we need to select what type of attribute ?
How to display a message saying "Attachment for item X is missing" in a record producer within an Order Guide. I need that when I click NEXT, a message appears at the top indicating that there are missing attachments and WHICH items they are missing ...
Hello!We are in the build phase of launching Employee Center pro within our organization. We have a requirement to place the Search bar within the "Welcome banner". After researching this requirement, we found that Employee Center uses the Content Ex...
Xanadu Patch 4, Employee Center Standard Is it possible to access a specific visual task board from Employee Center? Can a visual task board be set up as a quick link? Thank you
Hi Team, I’m looking to streamline the internet and gym reimbursement process currently handled manually in payroll. Here’s the current workflow:1. Employees email their reimbursement claims to the payroll inbox.2. HR compile and send these to a vend...
Even after assigning all Journey-related roles to the System Administrator, the Journey is still not visible when accessing ESC as the System Administrator. Instead, the message "Sorry, either the data doesn't exist or you don't have access" appears....
I have created one contextual search on record producer.It is giving me the exact result. But the pencil icon which shows on article related search result is not displaying in a proper line. I wanted to set the alignment of that icon so where i can s...
If I am giving some condition to restrict Knowledge Base in 'KM: Article Expiry Warning' notification it is not working but without any condition it is getting triggered.Can anyone please help.
Hi All,I want to add highlighted filter in custom dashboard. how can we add as per below screenshot?in docs it is showing in below way like "view more" but in my PDI i have added widget in dashboard but it's not showing in that way. What other change...
Hi All, Can we validate the excel data before loading the data and creating records in service portal ? thank you,Vijay kumar S
Hi All, I renamed the service catalog category(sc_category table) from "Office Applications" to "MS Application". The changes are reflected fine in Service portal but not reflecting on Employee Service Center portal (ESC) portal. Also I renamed some ...
Hi All, Actually on the ESC portal the background we make it as white due to this "My request" also changed to white , so now particularly i want to change this color to black Please help me to achieve this ThanksRam
What is your best advice for someone that is starting out brand new on service now?