Service Operation Workspace Incident form
when I am raising new incident, so I am not able to receive notification and transcript when new chat was coming
Forum Posts
Accordion with Rich Content Editor is not working
When adding an accordion to one of my content library articles the accordion works on the backend preview however on my actual portal page it doesn't work. It's not responsive, it doesn't expand or collapse. Has anyone had issues using this feature?...
How to add a Pool for EC?
Hi!I'd like to add a temporary pool as a "pop up" for Employee Center main page OR at the top of the page (same place where "announcements" are shown). My questions are: 1. Is it possible? / Which option is possible? 2. If so - where should I look in...
Resolved! terminate lab instance
How do I terminate my lab instances? I need to continue with the admin career journey and I am not able to! Diana
how to create a copy of the OOTB Employee center portal to customize
Hi How can I create a copy of OOTB Employee Center Portal to customize with out disturbing the OOTB one?Thanks in advance.
ATF
Hi,I would like to know the use of Auto generate tests option under ATF.
ATF
Hello,In ServiceNow do we have any option where ATF can record manual testing flows/steps and convert them all into test cases.
Login screen for access to ESC portal - non fulfillment user
So we just upgraded to Xanadu on our production instance and today our Service Desk Manager is insisting that upgrade "broke" how people without a role login to the employee portal. There is now an option to click on "use external login" that takes ...
How to remove topic from title bar in Employee Center
Hello, I am curious how I remove a topic from the title bar in the employee center. I am beginning to migrate our service portal to employee center. I added a few topics including a topic called "Technical Support" and no other topic but "Technical S...
How to make attachments mandatory on variable condition IN Employee Center Pro
Hi All,I have a requirement to make attachment mandatory if certain conditions are met on a catalog item. We're using ESC Pro and this catalog item would be on the ITSM tables. I've read lots of the articles on making this happen in Service Portal....
Experts on-call contextual side menu shows "No recommended experts yet" in ServiceOperationWorkspace
Experts on-call contextual side menu shows "No recommended experts yet" in ServiceOperationWorkspaceI am trying to get Expert on-call group recommendation but it is showing ''No recommended experts yet". I have correctly updated the support group for...
New Journey
Hello Everyone,I’m Okunola John, based in the United Kingdom. With a background in Telecommunications and Technical Support, I’ve recently started a new journey with ServiceNow. I would be grateful for any opportunities or job leads related to System...
I want to change the position of variables on catalog form
Hi Team, I want end date should be under of Start date without changing any other variable position? How to achieve that? Thank You
HR Task Visibility Issue in ESC with "Mark When Complete" Setting
I have set the HR Template to "Mark When Complete," but the assigned user cannot see the corresponding HR Task in ESC. The HR Task only becomes visible in ESC when its state is "Closed Complete." Additionally, if the state is changed to "Draft," the ...
We are Searching in Portal Req NO but it is showing backend view It should not show backend view
HyyWhenever I post REQ NO on search icon in esc portal it is taking me to backend view it should not take me to backend view. How to resolve it.