New Here
Hello, I am new to service now and go far my expierence is great. im doing the learning now for a change adoption specialist.
Forum Posts
ServiceNow Administrator
What are the day to day roles and responsibilities of ServiceNow Administrator and please help with interview questions. Thanks.
Servicenow Admin
What are the roles and responsibilities of ServiceNow Administartor?
Schedule report in business hours
Hello everivary.I have a question, I need to chagne a schedule report where was working if in two days doesn't correspond to business days and hours. I did a new report with SLA but the this doesn't represent why they want. They want a script but I d...
User Profiles missing information for non-itil users viewing the profile
We have users that are unable to see user profile information that exists and is visible to other non-itil users and all itil users. Is there a way to default certain fields on the sys_user table to be visible to all users looking at employee profile...
How to configure Things that might need your attention Manager Hub
Hello I have been searching through the docs and community as well as trying to figure it out but I cant see to find the answers. Does anyone know how to configure the data showing up on the Things that might need your attention on the manager hub in...
How do you add a Knowledge Base (KB) to Employee Center Pro?
I've looked all over the place and can't find documentation, or a post, that explains how to add a Knowledge Base to Employee Center (Pro). In Service Portal, I can just go to the Portal and add it via the Related List. I can do the same for ESC, but...
Popular Items CSS Changed After Upgrade
Hey All, We recently upgraded from Washington DC to Xanadu, and the CSS for the Popular Items changed, and we need it to be changed back, and I cannot quite figure out where to make these changes. Any assistance would be greatly appreciated.Before Up...
failing the list and filter task
im not able to pass the list and filter task,kindly help me though i follwed all instructions it does not valdate my taskIs the list filtered to only display active incidents? Was the list sorted so that the Priority 1-Critical incidents show up at t...
AI Search and Scripted Search Sources
We've recently migrated our Service Portal from the legacy service portal (sp) to something based off the new Employee Service Center (esc) and one of the things that isn't working as well as we had expected is the AI Search. In the legacy search, yo...
Resolved! Contract Approvals on Employee Center
Has anyone had luck with setting up Contract Approvals on Employee Center?I'm having trouble setting up the field mappings as it doesn't give the option of setting the Contract table as the child table to retrieve data from. I do see that the Approvi...
Resolved! Employee Center Header Error with Xanadu Patch 4 in Developer Instance
When I implemented Xanadu Patch 4 in my developer instance, now suddenly my header and megamenu is disappearing on my Employee Center Pro pages. These are the errors I am getting, see image. How do I fix this?
Content Ownership doesn't works
Hi everyone i am working on the content experience and the content publishing modules, i want to assign sensible content to a specific user so only this user can access to it and publish it it.i had followed the steps in this article( Authorizing con...
HR Success Dashboard
Hello Everyone, There is a requirement for enabling HR Case deflection for which I had installed HR Success Dashboard Indicators plugin and configured it according to the documentation. I am facing an issue with Deflection Metrics table as no records...
Need report of my activity for last one year
Hello,We are connected with three different teams [Ex A1,A2,A3 - we are here, A4] groups. I will send and receive the issues from all three groups.So, I just need the "filter or criteria" to export my activity only on last one year.I tried with assig...