We are Searching in Portal Req NO but it is showing backend view It should not show backend view
HyyWhenever I post REQ NO on search icon in esc portal it is taking me to backend view it should not take me to backend view. How to resolve it.
Forum Posts
Add Tab to My Requests Widget on ESC Portal
Hello, I have this My Requests widgets on portal.It contains 2 tabs and a table, search input and a table.I would like to add another custom tab that contains that table but with fixed filter. I want the custom tab to contain the same table and layo...
Trigger Approval for a non role user
We want to trigger approvals for a user who do not have any role we want the "my approval widget" to be visible to the end user and they should be able to approve or reject the same either through portal or from email
Knowledge article search in multiple languages
Does anybody know if there is a way for an English-based article to be searchable by employees that have their preferred language set to a native (non English) language? For backgroundScenario: We are looking to create a knowledge article with the ba...
how can a user with no role have to access on portal widget to approve or reject the apporval.
As per the new requirement we need to make some changes in the system so that if a user who is having no role in ServiceNow can still see the approvals and then he should be able to approve and reject those approval in service portal.We know that if ...
New Record Producers or Catalog Items not showing in the Topics in Employee Center
We currently have Topics setup for Employee Center based off of our existing Service Catalog/Categories. When we add new Record Producers or Catalog Items to categories they are not getting automatically added to the Topics. I was doing some digging ...
In "AI Search Indexed Source Field Attributes" table what exactly the "value" field represents?
In "AI Search Indexed Source Field Attributes" table what exactly the "value" field represents? and also when we need to select what type of attribute ?
Order Guide Attachment message for different Record Producers
How to display a message saying "Attachment for item X is missing" in a record producer within an Order Guide. I need that when I click NEXT, a message appears at the top indicating that there are missing attachments and WHICH items they are missing ...
Best Practice for Using Search within Employee Center Pro
Hello!We are in the build phase of launching Employee Center pro within our organization. We have a requirement to place the Search bar within the "Welcome banner". After researching this requirement, we found that Employee Center uses the Content Ex...
Access a visual task board from employee center
Xanadu Patch 4, Employee Center Standard Is it possible to access a specific visual task board from Employee Center? Can a visual task board be set up as a quick link? Thank you
Automate Payroll Process
Hi Team, I’m looking to streamline the internet and gym reimbursement process currently handled manually in payroll. Here’s the current workflow:1. Employees email their reimbursement claims to the payroll inbox.2. HR compile and send these to a vend...
Resolved! Journey is not visible in ESC
Even after assigning all Journey-related roles to the System Administrator, the Journey is still not visible when accessing ESC as the System Administrator. Instead, the message "Sorry, either the data doesn't exist or you don't have access" appears....
Wanted to align the search result icon of contextual search
I have created one contextual search on record producer.It is giving me the exact result. But the pencil icon which shows on article related search result is not displaying in a proper line. I wanted to set the alignment of that icon so where i can s...
Notification for Expiring Articles when valid_to is Passed is not working.
If I am giving some condition to restrict Knowledge Base in 'KM: Article Expiry Warning' notification it is not working but without any condition it is getting triggered.Can anyone please help.
Dashboard filter Adding & show more
Hi All,I want to add highlighted filter in custom dashboard. how can we add as per below screenshot?in docs it is showing in below way like "view more" but in my PDI i have added widget in dashboard but it's not showing in that way. What other change...
