Hi All, I renamed the service catalog category(sc_category table) from "Office Applications" to "MS Application". The changes are reflected fine in Service portal but not reflecting on Employee Service Center portal (ESC) portal. Also I renamed some ...
Hi All, Actually on the ESC portal the background we make it as white due to this "My request" also changed to white , so now particularly i want to change this color to black Please help me to achieve this ThanksRam
What is your best advice for someone that is starting out brand new on service now?
Hello, I am new to service now and go far my expierence is great. im doing the learning now for a change adoption specialist.
What are the day to day roles and responsibilities of ServiceNow Administrator and please help with interview questions. Thanks.
What are the roles and responsibilities of ServiceNow Administartor?
Hello everivary.I have a question, I need to chagne a schedule report where was working if in two days doesn't correspond to business days and hours. I did a new report with SLA but the this doesn't represent why they want. They want a script but I d...
We have users that are unable to see user profile information that exists and is visible to other non-itil users and all itil users. Is there a way to default certain fields on the sys_user table to be visible to all users looking at employee profile...
Hello I have been searching through the docs and community as well as trying to figure it out but I cant see to find the answers. Does anyone know how to configure the data showing up on the Things that might need your attention on the manager hub in...
I've looked all over the place and can't find documentation, or a post, that explains how to add a Knowledge Base to Employee Center (Pro). In Service Portal, I can just go to the Portal and add it via the Related List. I can do the same for ESC, but...
Hey All, We recently upgraded from Washington DC to Xanadu, and the CSS for the Popular Items changed, and we need it to be changed back, and I cannot quite figure out where to make these changes. Any assistance would be greatly appreciated.Before Up...
im not able to pass the list and filter task,kindly help me though i follwed all instructions it does not valdate my taskIs the list filtered to only display active incidents? Was the list sorted so that the Priority 1-Critical incidents show up at t...
We've recently migrated our Service Portal from the legacy service portal (sp) to something based off the new Employee Service Center (esc) and one of the things that isn't working as well as we had expected is the AI Search. In the legacy search, yo...
Has anyone had luck with setting up Contract Approvals on Employee Center?I'm having trouble setting up the field mappings as it doesn't give the option of setting the Contract table as the child table to retrieve data from. I do see that the Approvi...
When I implemented Xanadu Patch 4 in my developer instance, now suddenly my header and megamenu is disappearing on my Employee Center Pro pages. These are the errors I am getting, see image. How do I fix this?