Updating the Favorites icon

From the "Can we change that?" file, let's take a look at how to swap out the Favorites icon. It's often one of the things that people ask about changing when you're running through a demo of Employee...

Employee Center Favorites

As part of what came out in January 2025 release, there was an update to Favorites on Employee Center. You are now able to favorite Topic pages just like other things in the portal. Let's take a look ...

Employee Center Notifications - Some Background

In my last test, I was able to get new portal notifications to show up in Employee Center. How did the Portal Notification for Incident Resolved appear under the bell on Employee Center? Let's take a ...

Digging into Notifications on Employee Center

From the January 2025 release, notifications were added onto the menu on the portal and will show up under the bell next to the logged in user's name. The configuration for it covers controlling what ...

Checking out the Browser Extension for Employee Center

From the July release, there is a new browser extension for Employee center. Let's try and hook this up to my PDI. These seem to be the basic steps I'll need to go through to make this setup happen. F...

Enhanced Requests experience - Lower level Filter configurations

Let's start to look at the other half of the configurations for Enhanced Requests experience, Filter definitions. This is from the July 2025 quarterly release for Employee Center. Onto the lower tier ...

Enhanced Requests experience - Top level Filter configurations

Let's start to look at the other half of the configurations for Enhanced Requests experience, Filter definitions. This is from the July 2025 quarterly release for Employee Center. The Filter definitio...

Enhanced Requests experience - Source configurations

Now that we've converted over to the Enhanced Requests Experience, let's see what we can do with it. First up are source configurations. This is from the July 2025 quarterly release for Employee Cente...

Making the switch over to Enhanced Requests experience

From the July 2025 updates to Employee Center, there was a new widget released for My Requests. It looks really interesting as adds some good options to the my_requests page. Let's take a look at how ...

Embedding Power BI in a portal page

We were looking at the possibility of embedding a Power BI dashboard or report into a Service Portal. There is some information on this from Microsoft here the outlines putting these types of reports ...

Unwinding Connected Content Management on Topic Pages

On a current project, we're defining how portal content will be set up and displayed. There is concern with how much effort would go into managing all of this. What a coincidence! There is a new tool ...

Taxonomy Starting Points

On a current project, we're looking at ways to use Taxonomy records to display specific content at the right places on the portal. This post is really just some food for thought on one way we're looki...

September 2025 enhancements to Now Assist for Employee Experience

We are excited to announce the September 2025 release for Now Assist for Employee Experience. This release includes enhancements to Employee Center and Employee Center Pro. Below are the key new featu...

Employee Center Notifications Feature: Frequently Asked Questions

Here’s a consolidated FAQ list for ServiceNow Employee Center notifications. General Questions What are Employee Center notifications?Notifications provide a unified experience for tasks, activities, ...