Portal Slowdowns - The Beginning

Slowness with portals is something I've run into at a number of organizations. A typical situation is a user goes to the main landing page of the portal and then it sits there churning while everythin...

It's a popularity contest

One item I left off the prior blog related to organizing Taxonomy was to keep the taxonomy structure relevant by promoting popular pages by setting the order to lower values in the order to position t...

Organizing Topic Pages in Taxonomy

This post will look at organizing Taxonomy to manage Topic Pages. The structure is what will make them show up in the Mega Menu right where you want them. It will give users a logical A to B path goin...

Taxonomy - Search Filtering

Now we can break down the how Taxonomy supports functions on the portal, starting with Search Filtering. The basic function here is if you perform a global search on the portal, you will get a number ...

Starting out with Taxonomy

One thing that is always interesting as you start to work with organizations about a new portal is defining a taxonomy structure for an Employee Center Pro setup. Taxonomy is all about the content. It...

Automatic Assignment Group routing Assignment of Feedback Tasks based on Page and/or Topic Content

When configuring the Feedback Definitions, one current limitation is being able to define what assignment group to assign the Feedbask to depending on which page the user is on when using the "Provide...

Have you tried the new Now Assist in Virtual Agent enhanced chat in Employee Center?

Now Assist in Virtual Agent enhanced chat is a conversational support experience within a dynamic window. It also includes the ability to have multiple active conversations and superior search capabil...

May 2025 enhancements to Employee Center (Pro)

We are excited to announce the May 2025 release for Employee Center and related applications. This release includes enhancements to Employee Center and Employee Center Pro. Below are the key new featu...

January 2025 enhancements to Employee Center (Pro)

We are excited to announce the January 2025 release for Employee Center and related applications. This release includes enhancements to Employee Center, Employee Center Pro, ServiceNow add-in for Micr...

Announcing ServiceNow's Best Employee Portal Contest 2025!!

We are thrilled to announce our 2025 version of the Best Employee Portal Contest (BEPC). This contest is open for ALL ServiceNow customers to show off their excellence and ingenuity in portal design a...

November 2024 enhancements to Employee Center (Pro)

We are excited to announce the November 2024 release for Employee Center and related applications. This release includes enhancements to Employee Center, Employee Center Pro, and Now Mobile. Below are...

August 2024 enhancements to Employee Center (Pro)

We are back with another exciting release for Employee Center. The August 2024 release includes enhancements for Employee Center, Employee Center Pro, Now Mobile, and SharePoint Online Search Connecto...

Employee Service Center for Now Mobile - Checking /mesp Record Theme

In this short Blog, I will outline a small check that should be performed when configuring Employee Service Center in Now Mobile. I had been wracking my brain as to why I was having some issues with f...

Winners of our 2024 Best Employee Portal Contest (BEPC)!!

ServiceNow just concluded its inaugural 2024 Best Employee Portal Contest (BEPC), and we’re thrilled to announce the winners!! First, a huge congratulations to all the participants. We received a ton ...