Different language for user

[Abishek1998]

Hi all,

I have a query. User is getting different language for enhancement request in my request section. PFA attached the image for reference. I tried impersonating him and checked his Profile language. It is set to English only. How do i debug this? Any Help or tip I can get would be nice.

[Tanushree Maiti · Accepted solution]

Hi @Abishek1998 

1. Clear Cache: Using cache.do , clear the cache and try

2. Changes to Users language preference on Service Portal profile do not get updated on user's record in sys_user table 

Refer: KB0693934 

3. In the Service Portal, using background script (if you have rights) to check: gs.getSession().getLanguage();.

4.  Check sys_ui_message table

• Type sys_ui_message.list in navigation
• Search for the English text in the key column and check if there is an entry with the incorrect language in the language column. 

[Aditya_hublikar]

Hello @Abishek1998 ,

Please once visit sys_user table and check that user language or by impersonating that user check its preference=> langauge and region 

[Aditya_hublikar]

Hello @Abishek1998 ,

I hope you are doing well . Does my response helps you ?

You can accept multiple response as solution