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How to open Catalog Item right away from Guided Self Service?

JenR
Tera Expert

3 weeks ago

I have a simple Guided Self Service that clarifies if the user needs to submit an incident or a service request.  Based on their answer we offer the correct catalog item.

Rather than showing "What might help .." where the user has to click "Start Request" to open the Catalog item, is there a way to automatically open the catalog item?

 

JenR_0-1783347154922.png

 

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Tanushree Maiti
Tera Patron

3 weeks ago

Hi @JenR 

 

You can check it:

https://www.youtube.com/watch?v=9LnJtUJhwFA&t=662s

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
Employee Center Academy: Guided Self-Service in Employee Center
Employee Center Academy: Guided Self-Service in Employee Center
youtube.com/watch?v=9LnJtUJhwFA&t=662s
Attend our session to discover how Guided Self-Service can transform complex requests into a seamless, interactive Q&A experience! Learn how to utilize process automation designer playbooks to streamline employee access to crucial information like benefits with easy-to-navigate solutions.
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JenR
Tera Expert
In response to Tanushree Maiti

3 weeks ago

Thanks for the link.  Unfortunately the video does not include an answer to my question.  All demo include only the display of the catalog item and the user has to click to "Start Request".

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