Catalog Item is visible under Taxonomy Topic but not appearing in Search

[Sirri]

Hi Experts,

We have developed a custom application in ServiceNow. Within the custom application scope, we created a Catalog Item and mapped it to a Taxonomy Topic. The Catalog Item is displayed correctly when we browse through the Taxonomy Topic.
However, when we search for the Catalog Item by its name in Employee Center/Service Portal, it does not appear in the search results.
We have already verified that:
The Catalog Item is active.
The Taxonomy Topic mapping is correct.
The item is visible in the Taxonomy Topic.
What could be the possible reasons why the Catalog Item is not appearing in search results? Are there any search indexing, AI Search, Search Source, ACL, or configuration settings that should be verified?
Any suggestions would be greatly appreciated. Thank you!

[DeanB9201927820]

What could be the possible reasons why the Catalog Item is not appearing in search results? Are there any search indexing, AI Search, Search Source, ACL, or configuration settings that should be verified?
<- This is what to check next. 

Check the Search application and profile and ensure the catalog item is in scope for the portal experiences. 

[DeanB9201927820]

Just to point you further in the right direction. OOB ESC uses the ESC Portal Catalogs search source (ais_search_source). Check the conditions, but I would guess your Catalog item is being filtered out.... 

[Naveen3]

Hello @Sirri ,

Did you get chance to check and index the tables in AI search.

Sometimes you have to index table so that it will be visible in Portal.

Please follow the steps below.

AI search index in the navigation

Search for catalog item table name or source sc_cat_item

click index all tables or selected tables.

Once complete try to search for the item in the portal.

Hope this helps!

Please let me know the result.

[AndersBGS]

Hi @Sirri 

Have you remembered to map the catalog item to a catalogue and to a category?