Lab 2.1.1 Theme Builder

cōdelily · ‎05-01-2026

Using a Zurich instance, I've committed the 2.1.1 update set and attempted the Configure an Instance - Theme Builder lab several times but it does not return the created and published theme . I've logged out and back in but still the same. Does anyone have any suggestions or knows how can I get assistance. Thank you.

glideFather · ‎05-03-2026

Ahoy again @cōdelily,

I passed that lab long time ago so I don't remember all the details but if you are not seeing the theme that you are supposed to see, then you can follow these steps:

And eventually to check if you are using the correct user (e.g. Sys Admin x Platform User)..

✂-----Cutting-out-the---✦AI-noise✦---All-replies-written-and-vouched-for-by-GlideFather---

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Tanushree Maiti · ‎05-01-2026

Hi @cōdelily

You need to choose a scope other than “blank” before the theme can be applied.

Refer: https://www.servicenow.com/community/developer-forum/theme-builder-not-applying-the-theme/td-p/31564...

If this is correctly selected , in that case try once in incognito/inprivate browser.

If still not working , raise a case to Now learning support within ServiceNow support.

https://learning.servicenow.com/lxp/en/pages/now-learning-help-center?id=nl_kb_home

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti