Outbout email

ramkumara · ‎05-18-2026

Hi,
How can I write an ATF script to validate outbound email and determine whether a specific record was triggered? I tried all the options, but no luck.

I entered

An error message is : Could not find email matching conditions:

could anyone help me? where am i doing mistake?

Tanushree Maiti · ‎05-18-2026

Hi @ramkumara

refer KB: KB0863789 ATF "Validate Outbound Email Generated by Notification" step failing randomly

Validate Outbound Email

https://www.servicenow.com/community/itsm-forum/email-body-validation-in-atf/td-p/565928/page/2

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

Shaqeel · ‎05-19-2026

Hi @ramkumara

You are using correct logic condition.

I think you need to add a Script for wait like Wait: 10000 ms (10 seconds).

or you can remove some condition like body.

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ramkumara · ‎05-19-2026

thank you

Shaqeel · ‎05-19-2026

Did it worked?

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Shaqeel