Stage in RITM record is not getting updated in employee center portal when RITM record is updated

Naga jyothi sri
Tera Contributor

‎07-27-2023 04:36 AM

Hi,

 

Stage in RITM record is not getting updated in employee center portal when RITM record is updated in native ServiceNow.

 

Also, attaching the image for reference.

 

Thanks.

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Dan O Connor
ServiceNow Employee

‎07-27-2023 09:18 AM

Hi @Naga jyothi sri 

 

So to start with an obvious question, are you seeing this staging work correctly in a Service Portal, or platform UI, or is it only Employee Center that you can see this?

 

How is that stage being managed, through Flow Designer?

 

Unless you are 100% certain the Flow and staging is setup correctly and working as expected, that is the first place I would look. EC doesn't have any issues (that I am aware off) in relation to not showing stages correctly, so we would want to check your staging setup is correct first