In ESC portal my tasks, I've configured a widget for approval action buttons, issue is when I click the button, I required sys id of the approval record that is currently showing, any idea how to get that. Widget callFirst time when loading it is giv...
Hi Team,I have 2 ESC portals "Portal 1" and "Portal 2", I want to separate the content of My Task/My To-dos page.When I am creating a new To-do configuration it is reflecting in both of the Portal, is there a way I can separate the content My Task/My...
We're migrating from our old ITSM tool to a new one with a tight timeline, but aren’t ready for customers to use Employee Center yet due to organizational and timeline constraints . One is that with the tight timeline, our UI UX resources aren't avai...
Hi, My name is Confessor and I am a recruiter from Flex Employee Services. I am looking for ServiceNow Professional who can speak FRENCH and who is looking for a part time remote work. We can be flexible with your schedule. Please send me your update...
What is the purpose of the field "Topic based navigation" on topic form in content taxonomy.PFA for screenshot of form.
We have a requirement to change the header of the record producers which are suppose to create incidents. At the moment OOB we are able to see that these are mentioned as Request. Please find the screenshot below. Please let us know if this is possib...
Hello. We have just started using Employee Center and are looking to provide enhancements. One of those enhancements is a disclaimer message regarding electronic security and data privacy. It's a rather long message and we would like to put it in w...
I am having issues with the AI Search assist widget on a record producer not properly applying the typo handling function to search terms. -Record Producer Configuration is set up for the producer and pointing to the [AI Search Assist] - Incident Def...
Expected Functionality: 1. Navigate to All > Standard Ticket > Standard Ticket Configuration and click on incident from the list of records.2. Change the application scope to Service Portal - Standard Ticket3. Click New button in the Tab Configurati...
What reports or dashboards are most useful for tracking project milestones in ServiceNow?
Hey everyone,I'm setting up a User Criteria where a manager should get access to a catalog item or kb articles but lets start with catalog items only if least one of their direct reports has access to that specific item.I’ve already set up a loop tha...
Hi All,Currently Our customer instance in Yokohama Patch0 version, in HR agent workspace we are observing one issue likewhen triggered any notification or tigered any compose mail its not showing in activity section but notification or compose email ...
Hello, I've been looking at trying to edit some items in the employee center but running into a blocker for the below. I wanted the avatar of the user (the system admin) to move to the end and move the knowledge to the front of my requests. I also ...
Hi, I wanted to have a new color for Knowledge article Hyperlink in all places. can some one help where to update it. I updated the CSS variables field of the portal '$link-color:' but it didn't work.
We use the Advanced Portal Navigation in Employee Center and we would like to conditionally show menu items only to managers (which we define as people who have direct reports) - is there a way to use the Menu Item "Condition" field to do this? Thank...