Today it is critical that IT transforms from a cost center to an innovation engine. At ServiceNow, we run IT like a business to deliver value quickly, improve productivity, and create great user experiences. To foster a business mindset, the IT leadership team requires full visibility into its operations so it can achieve the desired business outcomes.
The CIO Dashboard is one of the capabilities that IT leadership uses daily to drive the business outcomes to help to scale company.It is based on a decision-making framework consisting of key decisions to be made, business critical questions, and the required insights to help leaders chart the course that will help them reach their goals
The dashboard focuses on key areas: protecting business operations, executing strategic programs, ensuring security, helping ensure customer and employee satisfaction, and contributing to the company’s growth
Requirements
System Requirements
Required plugins and products
Performance Analytics
Professional version licenses of the products ITSM, ITOM, ITAM, SecOps and SPM
Hello! I have some questions if anyone can help me:
Is there a way to create new verticals or new tabs in CIO Dashboard?
To add new KPIs to existing verticals, for example, TabA VerticalA has metrics for 4 KPIs. How can I add a fifth KPI?
The only way is to customize the CIO Dashboard on UI Builder?
EDIT:
We had to implement this and here are the answers:
Is there a way to create new verticals or new tabs in CIO Dashboard? Only customizing the UI Builder pages, properties and configs related
To add new KPIs to existing verticals, for example, TabA VerticalA has metrics for 4 KPIs. How can I add a fifth KPI? Again, only through customizing the UI Builder pages, properties and configs related
It is important to be mindful that it will affect any future upgrades on the CIO Dashboard and evaluate if the customization will bring value that justifies the impact of changing native artifacts.
Hi, any guidance on using new Platform Analytics dashboards?
It looks like the latest version only lets you choose Performance Analytics as the Supporting Dashboard. If we add Non PA dashboard, it still expects the old performance analytcs dashboard sysid
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