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AishwaryaPrasad
ServiceNow Employee
ServiceNow Employee

Now Assist in Docs

 

Generate content with Now Assist directly in your Docs using custom prompts. In addition, summarize existing sections, elaborate where needed, and refine drafts to help improve your productivity. This capability is available in SPM, CWM as well as EA.

 

  • Write with Clarity: Overcome writer's block by ensuring your content has a clear main idea.

  • Improve Readability: Refine your writing style by achieving a more natural and engaging rhythm. 

  • AI-Powered Rewriting: Leverage the power of AI to enhance clarity and impact.

  • Boost Efficiency: Streamline your content creation process to produce high-quality content.

 

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Licensing:

This capability is available with Pro+ SKU for CWM, SPM or EA.

Steps to enable:

  1. Navigate to Admin Center->Now Assist AdminScreenshot 2025-10-07 at 3.38.45 PM.png

     

  2. Navigate to Now Assist skills tab Screenshot 2025-10-07 at 3.42.34 PM.png

  3. Under the Technology left navigation menu, select CWM/SPM/EA wherever you would like to enable the skill.

    Screenshot 2025-10-07 at 3.51.34 PM.png

  4. Select the 'ADR Doc summarization and Actions’ skill and toggle on the in-product desktop view.

     

    Screenshot 2025-10-07 at 3.57.29 PM.png

  5. Review the access and click on ‘Activate’.

     

    Screenshot 2025-10-07 at 3.58.15 PM.png

      

Use cases: 

Persona

Task Type

Sample prompts

Enterprise architect

Create from scratch

Develop a template for documenting API specifications.

 

Creation with context

List the pros and cons of adopting the programming language mentioned in the [ADR].

 

Extract insights

Why was the decision made to use [specific repo type] for smaller teams?

Enterprise Analyst

Create from scratch

Draft a 500-word requirement specification for a non-technical audience covering scope, objectives, and five key requirements.

 

Creation with context

Suggest design paradigms for low-latency requirements.

 

Extract insights

How will the migration improve system reliability and business continuity?

Solution Architect

Create from scratch

Create detailed documentation for proposed solutions, including components, interfaces, and data flows

 

Creation with context

Analyze the pros and cons of different technologies (e.g., programming languages, frameworks, databases) in the context of the enterprise architecture and project requirements.

 

Extract insights

Identify potential risks associated with a solution, such as security vulnerabilities, performance bottlenecks, or compliance issues.

Version history
Last update:
3 hours ago
Updated by:
Contributors