ServiceNow provides a focused library of YouTube videos and playlists covering everything from foundational concepts to advanced governance. Whether you're starting an Enterprise Architecture (EA) practice or deepening your architecture governance expertise, these playlists offer a comprehensive learning experience tailored to your journey.
Choose the resources that best fit your role and where you are in your EA journey. Visit our ServiceNow Community YouTube channel for more resources.
Core Foundations
Start here for EA concepts and organizational alignment
ServiceNow Enterprise Architecture (EA) General
Best for: New EA practitioners, IT leaders, anyone needing architectural context before diving into governance
This is your entry point. EA General covers the purpose and power of Enterprise Architecture at the conceptual level. You'll explore what EA is designed to do, why it matters for aligning IT systems with business strategy, and how it creates a structured framework connecting technology landscapes with strategic outcomes.
Estimated video length: 10-20 minutes each
Release Updates & Community
Stay current with regular updates and peer-led discussions
What's New in Enterprise Architecture (EA) Australia
Best for: EA practitioners, architects managing EA implementations, platform upgrade owners
Quick, focused updates on new features and changes in the Australia release of Enterprise Architecture. Ideal for staying aligned with the latest EA capabilities without sifting through release notes.
Estimated video length: 2-5 minutes each
ServiceNow Exchange: EA
Best for: Enterprise architects seeking peer perspectives, organizations establishing EA governance
ServiceNow Exchange events focused on Enterprise Architecture. Connect with peers and industry experts discussing EA strategy, implementation approaches, governance frameworks, and best practices. Think of this as your hub for high-value EA event content in one place.
Estimated video length: 20-45 minutes each
Recommended Learning Paths
Tailor your playlist journey to your role and strategy
If you're an Enterprise Architect
Follow this sequence: EA General → ServiceNow Exchange: EA (for peer practices) → What's New EA Australia (stay current). If your organization is implementing EA alongside SPM + CWM, consider End-to-End Deep Dives: SPM, EA & CWM to understand how technology planning integrates with portfolio and work management.
If you're a CIO or IT Leader responsible for technology strategy
Start with: EA General, then ServiceNow Exchange: EA for strategic perspectives. These give you the business impact and governance framing without implementation details. If you're coordinating technology investments with portfolio decisions, add SPM General to understand how EA connects to strategic portfolio management.
If you're managing an Architecture Governance team
Focus on: EA General for governance foundations, then regularly review ServiceNow Exchange: EA for peer governance approaches and best practices. What's New EA Australia keeps your team aligned with the latest platform capabilities.
If you're a Technology Portfolio Manager or Solutions Architect
Follow this sequence: EA General → SPM General (to understand portfolio alignment) → End-to-End Deep Dives: SPM, EA & CWM (to see how technology decisions integrate with strategic and operational planning). Then stay current with ServiceNow Exchange: EA.
If you're implementing SPM + CWM and need to add EA to the roadmap
Add this to your path: After completing your SPM + CWM foundation (SPM General → CWM General), add EA General to establish technology alignment. Then anchor everything together with End-to-End Deep Dives: SPM, EA & CWM to see the full strategy-to-execution picture.
If you're adding Strategic Portfolio Management to your roadmap
Recommended sequence: EA General (establish your technology foundation) → SPM General (to understand strategy and portfolio governance) → End-to-End Deep Dives: SPM, EA & CWM to see how they integrate. This ensures your portfolio decisions are grounded in sound technology planning.
If you're adding Collaborative Work Management to your roadmap
Recommended sequence: EA General (establish your technology context) → CWM General (understand work management and execution) → optionally End-to-End Deep Dives if you want to see how CWM delivers on EA and portfolio strategies.
Quick Reference: All EA Playlists at a Glance
| Playlist | Videos | Category |
|---|---|---|
|
51 |
Foundations |
|
|
9 |
Release |
|
|
6 |
Community |
|
|
SPM General (Optional) |
45 |
Extensions |
|
CWM General (Optional) |
23 |
Extensions |
|
End-to-End Deep Dives: SPM, EA & CWM (Optional) |
21 |
Extensions |
60 EA Videos + 90 Optional SPM & CWM Videos: One Integrated Learning Ecosystem.
ServiceNow's EA YouTube playlist library is designed to grow with you at every stage of your journey. Whether you're establishing an EA practice, coordinating with SPM and CWM teams, or optimizing your integrated architecture and portfolio strategy, there's content tailored to your moment.
Start with your role above, pick your first playlist, and move through the content at your own pace. The community is behind you every step of the way.
Next Steps
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Find your role above and start with the recommended first playlist
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Bookmark ServiceNow Exchange as your hub for all EA events, webinars, and updates
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Stay current with What's New for EA to track product releases and new capabilities
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Connect with the community in the ServiceNow Community to ask questions and share EA best practices
