APM: BCM Inquiry

Angela C
Tera Contributor

‎11-09-2023 09:41 AM

Would like to chat with others using BCM out-of-the-box version. My company has been using BCM for a couple years, but find a some challenges - (1) reporting and (2) determining primary capability if an application is associated with multiple capabilities. Looks like I will need to customize and establish a 'primary BCM' option.

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Angela C
Tera Contributor

‎11-09-2023 10:05 AM

Additional reporting note:  Need reporting that will keep the hierarchy in tact when multiple values are present on a record.  Currently,  the hierarchy can get broken if multiple BCM options are chosen.    

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Doron Orbach
ServiceNow Employee
ServiceNow Employee
In response to Angela C

‎11-09-2023 03:34 PM

Can you please explain what is broken on the capability reporting? 

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Angela C
Tera Contributor
In response to Doron Orbach

‎11-14-2023 09:52 AM

Additional reporting note:  Need reporting that will keep the hierarchy in tact when multiple values are present on a record.  Currently,  the hierarchy can get broken if multiple BCM options are chosen. 

 

Meaning: It's hard to tell which options are grouped together when multiple capabilities are selected.  Thanks, Doron.

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Doron Orbach
ServiceNow Employee
ServiceNow Employee

‎12-20-2023 10:45 AM

sorry for the late reply. Is there a way you can contact me, so that I can see the actual issue? I can be reached at doron.orbach@servicenow.com.

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