APM: BCM Inquiry
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‎11-09-2023 09:41 AM
Would like to chat with others using BCM out-of-the-box version. My company has been using BCM for a couple years, but find a some challenges - (1) reporting and (2) determining primary capability if an application is associated with multiple capabilities. Looks like I will need to customize and establish a 'primary BCM' option.
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‎11-09-2023 10:05 AM
Additional reporting note: Need reporting that will keep the hierarchy in tact when multiple values are present on a record. Currently, the hierarchy can get broken if multiple BCM options are chosen.

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‎11-09-2023 03:34 PM
Can you please explain what is broken on the capability reporting?
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‎11-14-2023 09:52 AM
Additional reporting note: Need reporting that will keep the hierarchy in tact when multiple values are present on a record. Currently, the hierarchy can get broken if multiple BCM options are chosen.
Meaning: It's hard to tell which options are grouped together when multiple capabilities are selected. Thanks, Doron.

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‎12-20-2023 10:45 AM
sorry for the late reply. Is there a way you can contact me, so that I can see the actual issue? I can be reached at doron.orbach@servicenow.com.