APM: BCM Inquiry

Angela C
Tera Contributor

Would like to chat with others using BCM out-of-the-box version. My company has been using BCM for a couple years, but find a some challenges - (1) reporting and (2) determining primary capability if an application is associated with multiple capabilities. Looks like I will need to customize and establish a 'primary BCM' option.

4 REPLIES 4

Angela C
Tera Contributor

Additional reporting note:  Need reporting that will keep the hierarchy in tact when multiple values are present on a record.  Currently,  the hierarchy can get broken if multiple BCM options are chosen.    

Can you please explain what is broken on the capability reporting? 

Additional reporting note:  Need reporting that will keep the hierarchy in tact when multiple values are present on a record.  Currently,  the hierarchy can get broken if multiple BCM options are chosen. 

 

Meaning: It's hard to tell which options are grouped together when multiple capabilities are selected.  Thanks, Doron.

Doron Orbach
ServiceNow Employee
ServiceNow Employee

sorry for the late reply. Is there a way you can contact me, so that I can see the actual issue? I can be reached at doron.orbach@servicenow.com.