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02-17-2025 06:19 AM
Hey Everyone,
I was looking through the EA documentation and found this bit below, which I find a bit confusing. Hopefully I can get a little clarification on this...
Business application relationship with CIs for application information
So is the bit above actually assuming there is an App Service in the middle, to which all CIs would be related? Or is there now a recommendation to add CIs BOTH to App Service and Business App for any specific reason? I hope there's no OOTB reports/indicators that would require this?
Many thanks!
Solved! Go to Solution.
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02-18-2025 06:51 AM
Hi @Tom Sienkiewicz,
I recommend you ignore that documentation as it is mostly wrong in its general statement towards CI relationships and Business App and has been reported to the Product team to have updated or removed. As you point out all CI Relationships for Business App (except for the Digital Interface/Integration Interfaces relationship) are prescribed by CSDM.
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02-18-2025 06:51 AM
Hi @Tom Sienkiewicz,
I recommend you ignore that documentation as it is mostly wrong in its general statement towards CI relationships and Business App and has been reported to the Product team to have updated or removed. As you point out all CI Relationships for Business App (except for the Digital Interface/Integration Interfaces relationship) are prescribed by CSDM.

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02-21-2025 06:56 AM
hi Tom,
To second Mark's feedback, once you created a Digital Integration, where you link two Business Applications, we also create a CI Relationship Interfaced by::Interfaces in the background. We followed the existing guidance on Docs.
Our Digital Integration Mgmt data model is published on Docs
Principal Platform Architect, Customer Success, ServiceNow
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02-24-2025 04:32 AM
Thanks Bruno, yeah the "Interfaces:Interfaced by" part between two Business Apps is clear, I was a bit confused if there was a suggestion to have BA relation to infrastructure/operational CIs, which was confirmed it should not be 🙂