APM Scoring Profile – Assessment-Based Indicators Not Generating CI Scores

dd31
Giga Guru

3 weeks ago - last edited 3 weeks ago

Hi Team,

I followed the APM Toolkit document https://www.servicenow.com/community/s/cgfwn76974/attachments/cgfwn76974/application-portfolio-manag....

What I have done so far:

  1. Created a custom Scoring Profile.

  2. Added 2 Indicators of type Assessment:

    • Business Value

    • Technical Risk

  3. Set the weightage of both indicators to 50 each.

  4. Attached this scoring profile to 3 Business Application records (test applications).

  5. Generated assessments from the indicators individually.

  6. Submitted the assessments by impersonating the users to whom the assessments were sent.

  7. After submission, I navigated back to the Scoring Profile and clicked Regenerate Scores, selecting the appropriate Fiscal Period.

Issue:
Even after regenerating the scores, no score is generated in the CI Scores related list / field on the Business Application records.

Question:

  • Am I missing any configuration step required for assessment-based indicators to calculate scores?

  • Is there any dependency on fiscal period setup, assessment status, or indicator configuration that could prevent score generation?

Any guidance would be really appreciated. Thanks!

 

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mcastoe
ServiceNow Employee

3 weeks ago

hi @dd31 ,

 

a couple things to check/try:

  1. do you see scores in the Indicator Score [apm_app_indicator_score] table?  When you run the Regenerate Scores from the Scoring Profile, it will fire the Indicators as well.  I would try clearing the indicator scores (if they are there) and confirm you get them back when running the Regenerate.
  2. If you are not getting Indicator scores, check that all of the assessments are completed (or canceled).  it will. no generate the scores without the whole assessment group being complete.
  3. Once you see the assessment scores, it should be able to generate the App Scores in [apm_app_score].

  4. In order to use your own custom Application Scoring profile and have that scoring profile’s indicators recognized in EA Workspace, you have to set the system property called out in this KB,  https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1930799.

    1. To show the bubble scores on the bubble chart for new scoring profile, one needs to create system property with name  'sn_apm_ws.app_indicator_scoring_profile' and set value as new_scoring_profile_sys_id