APM Scoring Profile – Assessment-Based Indicators Not Generating CI Scores

[dd31]

Hi Team,

I followed the APM Toolkit document https://www.servicenow.com/community/s/cgfwn76974/attachments/cgfwn76974/application-portfolio-manag....

What I have done so far:

1. Created a custom Scoring Profile.

2. Added 2 Indicators of type Assessment:

   • Business Value

   • Technical Risk

3. Set the weightage of both indicators to 50 each.

4. Attached this scoring profile to 3 Business Application records (test applications).

5. Generated assessments from the indicators individually.

6. Submitted the assessments by impersonating the users to whom the assessments were sent.

7. After submission, I navigated back to the Scoring Profile and clicked Regenerate Scores, selecting the appropriate Fiscal Period.

Issue:
Even after regenerating the scores, no score is generated in the CI Scores related list / field on the Business Application records.

Question:

• Am I missing any configuration step required for assessment-based indicators to calculate scores?

• Is there any dependency on fiscal period setup, assessment status, or indicator configuration that could prevent score generation?

Any guidance would be really appreciated. Thanks!