Example Data Domains and Information Objects

izzeee
Tera Contributor

‎11-25-2019 03:33 PM

Hi all,

Has anyone dabbled with NY's release of Information Portfolio?  We have a need to track data that pertains to customers per business application, and Information Portfolio provides two new tables: Data Domain and Information Objects.

find_real_file.png

 

Data Management is not my forte and I'm wondering if anyone has experience around this and can shed some insight as to how you'd structure customer data in Data Domains or Information Objects...

 

My initial thoughts would be to map it out like this example:

Business ApplicationInformation ObjectData Domain
ServiceNow - HRIdentityEmployee
 Contact InformationEmployee
ServiceNow - CRMIdentityCustomer
 Billing AddressCustomer
 Credit CardCustomer

 

Any feedback or thoughts is greatly appreciated!

 

Isabel

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amarkon
ServiceNow Employee
ServiceNow Employee

‎11-25-2019 08:21 PM

Hi Isabel,

You are right. Only comment is - you may want to make the Information Object name unique by naming objects like "Employee Identity" "Customer Identity" instead of repeating "Identity" twice.

Moreover on a test/non-prod instance, demo data can be installed which gives more examples on information objects and data domains.

 

Thanks,

Amar