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Learning APM and IRC in an expedited fashion

How can I learn the below 2 modules at my earliest?  1. Application Portfolio Management (APM)2. Integrated Risk Management We have project starting in APM in a few days and I need to get up to speed ASAP.  I have almost a decade of experience workin...

NOW_seeker by Tera Contributor
  • 747 Views
  • 2 replies
  • 0 helpfuls

Resolved! Tracking SLO data on Business Applications

I am the process lead for Application Portfolio Management in our organization. We use ServiceNow's EA module to track our inventory, certify the business application metadata, assess the health of the business applications, etc. Recently I was appro...

MEBoatman by Mega Guru
  • 658 Views
  • 2 replies
  • 2 helpfuls

Idea Portal: Label change on “Software Discovery Model” table (cmdb_sam_sw_discovery_model)

Title: Label change on “Software Discovery Model” table (cmdb_sam_sw_discovery_model) Product: Asset ManagementVersion: Xanadu, Yokohama, or Zurich Description:We have feedback from Enterprise Architecture to relabel “Product” (norm_product) field in...

Resolved! Business Application Lifecycle

When should a business application record first be established? For internally developed applications, should it be established as soon as there is a plan to build, when development has started, or when it's actually deployed? For commercial applicat...

DarinH by Tera Contributor
  • 1048 Views
  • 1 replies
  • 1 helpfuls