Expert Services helps you plan and implement ServiceNow products, faster with less risk. Learn more in our chat with Kirni Munohur, a principal engagement manager on the Expert Services team.
Topics
- 00:00 Welcome/Introduction
- 01:15 Role and responsibilities of an Engagement Manager
- 03:15 Overview of a successful implementation plan
- 06:52 How customer culture impacts the implementation strategy
- 10:16 The path to customer success
- 12:40 An Engagement manager's unique value
- 15:40 Kirni's background and experience in her words
- 18:08 Kirni's inspiration: working alongside the Expert Services team to help ServiceNow customers
- 20:32 Outro
Links
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