Topics (part 1)
- 00:00 Welcome/Introduction
- 00:50 John Stein’s role at ServiceNow
- 4:04 The NHL’s relationship with ServiceNow
- 6:20 Staff augmentation
- 9:15 Setting up the foundation and going live with ITSM
- 13:25 NHL’s priorities and the Advertising team’s urgent need
- 19:44 Game Day operations project
- 21:00 Proposing Field Service Management as a solution
- 25:05 What did we build
- 29:21 A mobile solution
- 31:30 Wrap up and outro
Topics (part 2)
- 00:00 Welcome/Re-Introduction
- 1:20 Who is the Expert Services team working with the NHL
- 4:22 The NHL’s Impact Squad
- 6:20 Observations on what the NHL has done to be successful with ServiceNow
- 11:50 The NHL and ServiceNow’s future together
- 16:20 Closing thoughts and outro
Links
Email: John.Stein@servicenow.com
The ServiceNow Expert Services team
Subscribe to Accelerate
Have a question or comment about the Accelerate Podcast series? Email us at accelerate-podcast@servicenow.com
Check out the other ServiceNow podcasts.
2 Comments
