Assignment Group Manager

[TcKiddco]

Scenario: 

• An assignment group has been created with manager named "John Doe".
• Names of group members have been added.   
• John Doe retires and is replaced with a new manager, Jane Dollar. 
• Names of the group members are not to be disrupted.  

Question:  Can the manager's name be changed from John Doe to Jane Dollar without wiping out the existing list of group members? 

[YaswanthKurre · Accepted solution]

Hi @TcKiddco ,

Yes, you can change the manager of an assignment group in ServiceNow without affecting the group members.

 

In ServiceNow, the Assignment Group (sys_user_group table) has:

• A field for manager (manager field — reference to sys_user).

• A related list of group members (Group Members — from sys_user_grmember table).

• The manager is just a reference field. Updating it does not remove or affect the list of group members.

Mark this as helpful and correct, if this helps you.

Thanks,

Yaswanth.

[TcKiddco]

Your reply was very, very helpful.  It has given me the confidence to move forward in making a name change knowing it will have no impact on the existing group membership list.    Thank you.   

[svirkar420]

Hi @TcKiddco , try this step this won't change anything and will complete your requirement as well.

• Go to User Administration → Groups.

• Open the desired Assignment Group record.

• Change Manager from John Doe → Jane Dollar.

• Click Update.

• If this answer helps you in any way, Mark this as accepted solution and give a thumbs up as this will help me and other readers as well.

  Regards,

  Saurabh V.

[Ankur Bawiskar]

@TcKiddco 

yes you can update the manager without changing the group member.

what did you try and where are you stuck?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏