Hi I am Working on Live agent on portal.
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3 weeks ago - last edited 3 weeks ago
I know roles can be used, but I want to hide the Virtual Agent icon not based on roles. I want it to be hidden for users who are students or who don’t have access to the portal. It should only be visible to users who actually have portal access. Currently, even after applying restrictions, users without portal access can still see it. I want to hide it based on user Criteria, not roles
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3 weeks ago
There should be an sp_agent_chat_config record for your portals virtual agent. In this record there is a roles field that you can use to restrict access.
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3 weeks ago
I know roles can be used, but I want to hide the Virtual Agent icon not based on roles. I want it to be hidden for users who are students or who don’t have access to the portal. It should only be visible to users who actually have portal access. Currently, even after applying restrictions, users without portal access can still see it. I want to hide it based on user Criteria, not roles
