I have the Contextual side Panel configured in HR Case screen with 7 tabs, need to have the same list shown in the HR Interaction Screen. Appreciate any help !! Thanks!
HR Case Page :
HR IMS - Interaction Page
The contextual side panel displays icons from UX Screens configured in Sub-pages. You can view these screens at the following URL:
https://<instance_name>.service-now.com/sys_ux_screen_list.do?sysparm_query=nameINAt a glance,Agent Assist default,Employee Documents default,Attachments default,Response templates default,Templates default,Fulfillment instructions default,Checklist default^app_config=a8a487e90fe120102208555db4767ed2
Or within UI Builder.
The icons (screens) shown depend on the type of HR case you're viewing. If you open a screen, you'll see the UX Screen Condition related list, with conditions managed by the hr_ContextualSideBarUtilsSNC script include.
So generally to control visibility:
- Always hide icons: Deactivate the screens.
- Conditional visibility: Override the conditional function in the hr_ContextualSideBarUtils script include.
Cheers,
Tai Vu
Thanks @Tai Vu I couldnt find any scriptinclude with name hr_ContextualSideBarUtilsSNC but I did find hr_ContextualSideBarUtils a and it has required implementation code, unlike the approach with ServiceNow generally takes where base code is in SNC version and custom code can be added to the non SNC version in this case hr_ContextualSideBarUtils that doesnt seem to apply here, below is screenshot from my learning instance.
@Tai Vu ty for sharing sys_id, I installed Agent Workspace for HR Case Management now I can see the script include but its read only, possibly something to do with PDI
