customer satisfaction surveys
We are revising our customer satisfaction surveys .Are there any best practice resources we can research to see what are the industry standards? ThanksJulie
Forum Posts
Privacy Management Standard - Privacy Operator
Hi Experts,Need you help in identifying which role contributes to licensing of this particular module. Somehow I am exceeding the license usage as shown in subscription overview but it is unclear which role is contributing to it. I have check all the...
I need short description / note from Action "ASK FOR APPROVAL"
Hi All Sub flow "I need the short description or note from the 'ASK FOR APPROVAL' action to be displayed in the Approvers tab. This will help identify the specific access being approved." Let me know , If you need for info
App Portfolio Managment module missing components -- how to get "Digital Integration" added
Hi -- we have the Application Portfolio Management plugin installed in our Dev instance but we seem to be missing pieces of it. Namely, Digital Integration (sn_apm_di_digital_integration). The APM plugin looks up to date, there are no updates listed ...
Make the url a wrapped short link in URL type field in servicenow
Hi team, I need some help in shortening the url mentioned under URL type field.I have a URL type field and under calculated section with calculation type as script and created the dynamic url. I have given the script something as below: var u_test ...
Out of curiosity, what's the preferred way to generate notifications ???
Out of curiosity, what's the preferred way to generate notifications in Flow Designer: using email actions, notification actions, or manual notifications? and Why??? #ServiceNow #Developer #Community
Is there a way to add record reference link in exported excel report ?
I have a scheduled report and the exported report file landing in stakeholder mailbox has a record(Incident/Problem/Change) but the reference link is missing for that number in the excel file. Even if i manually export the data from list view i dont...
Questions about the ECC Queue
【質問】ECC キューでは、センサーレコードのキュー値は ___________ で、プローブレコードのキュー値は ___________ です。① 、 ② 正しいのはどちらですか? ① ECC キューは、システム内の他のデータベーステーブルと同様に、単なるデータベーステーブルです。ECCキューの各レコードは、ServiceNow インスタンスから他のシステムへのメッセージ (出力メッセージ)、または他のシステムから ServiceNow インスタンスへのメッセージ (入力メッセージ) です。レ...
Related Search Formatter
Hi Everyone, I wanted to understand backend configuration of the related search button that appears on the incident or any other form. When I click on the Related Search Button how does it display the related searches from it's sources that are confi...
Custom field on Knowledge article should be editable after published
Hi,I have a requirement where we have a custom field on kb_knowledge table and if the article is published, still the field should be editable. Name of the field: Interested Partyand Knowledge Advance plugin is activated. We tried writing an ACL on ...
How to develop Multi Row Request Feature in UI Builder
Like in Portals we have Multi Row Variable Set for requesting mutiple items within one request, similar functionality need to be developed from UI Builder. Please let me know how can we replicate same functionality.
Event Management - SolarWinds Connector
Hello,We had a period of about three weeks where events were not being logged in ServiceNow from SolarWinds. Is it possible at all to have those missed events somehow imported into ServiceNow, now that we have the connector instance back up and func...
Test Management 2.0 Defect Management
Is ServiceNow going to upgrade how defects are created? I find creating a new story and flagging it as a defect is does not work well as the teams feel like they have to add DEFECT in front of every short description which makes the flag a bit useles...
Running The test case from Test Plan in Test Management 2.0
Hi team, I have created a Test plan and added related Test Cycle and Test Sets and also added Testcases in the test set but I am unable to run these testcase from here. How do I run these Testcases from here the test plan has the parameter of failed,...
Suggestions about Personalized Packaging for the display?
I'm starting a new business to explore personalized branded packaging for product displays. What are the best techniques to create visually appealing and effective packaging? Any suggestions or experiences with this would be greatly appreciated. Look...
