Does merging ServiceNow accounts affect my community rank?

[Dee S]

My current account was created using my personal email and I've created a new account using company email as my company suggested to create a partner portal account.

I know what information will be transferred from my old account to new one but I'm unsure about the community rank. My current community rank is much higher, will that community rank be merged into the new account as well?

[Dr Atul G- LNG]

Hi @Dee S 

I will prefer dont merge it may create issue when you leave the company.

@David your expertise here please. 

[David]

Hi @Dee S ,

Your community data, which includes your rank in the target ("from") account will be retained and will override what's in the source ("to") account. Let me know if that doesn't make sense. Unfortunately, we do not support merge so the source always overrides the target in this situation. 

Thanks,

David Hung

[Dee S]

Hi @David ,

I couldn't understand. I thought Target account is the 'To' account. As I'm merging My Gmail account with Company Account (Want to Transfer Gmail Account data to Company's). Company Account's data will be overridden right?

[David · Accepted solution]

That's correct. In your case, your Gmail account is your Source and Company account is your Target. You would be logging in with your company account and seeing community data from your gmail account. Any community data tied to your company account will be lost.