Hello ServiceNow Community,
I'm looking for a reusable solution to automatically send notifications to a specific email group whenever a new alert is created in ServiceNow with a particular Type value.
Ideally, I would like a configuration-driven approach where I can easily:
- Define which alert Type should trigger a notification.
- Specify the email group (or groups) that should receive the notification for each specific alert Type.
This needs to be easily modifiable in the future without requiring extensive scripting changes. For example, if a new alert Type is introduced or if the responsible email group changes, I would like to be able to update this configuration quickly.
What would be the best way to achieve this in ServiceNow? I'm open to different approaches (e.g., Business Rules, Workflow, Flow Designer) and would appreciate any guidance or examples you can provide on how to build a flexible and maintainable solution.
Thanks in advance for your help!
