I created an application where the user sends a ticket to support and they resolve the ticket. My problem is, I can't establish a definition of how each role will access its given form and list layout I have 2 users: test.user and test.support When I...
I installed the plugin com.glide.service-portal.user-criteria, but the status was always 0%,Can I cancel the installation?How to solve this problem?
Hello! We will be upgrading our SNow production environment to the latest version in a few weeks. We're updating our Automation (Tool: Automation Anywhere) bots using the SNow dev environment which has already been updated to the latest version. We...
I need to create about 70 stories under an Epic. Each story would have a unique description.
Recently our team went to a servicenow event and commented that at the beginning of hiring ITSM you are given access to three instances, however reviewing we only have the Dev and Prod instances in use, could someone guide me How to validate if we ha...
Are there any Service Now specific QA best practices?
Hi ,I am creating Solution definition in my PDI. (Vancouver)But when i am clicking on Update and Train button I am getting below messageand when i opened the Solution definition it is showing false value..Please guide me here.Also i have few queries:...
Hello ,Currently we using new module which extension of ITSM .Need support for current planned tasks.If anyone interested on give support for task on weekend .Please reach out to me !
Hi there, I attended a really great SNUG meeting yesterday where several schools talked about their LEAP assessment experiences with SN. We are in the early stages of planning a complete revamp of our ITSM program and I'm trying to determine what is ...
Hi Team, We were working on a requirement where we are receiving the response from the third part and that is been stored in the response of HTTP Method by using get method. Now the data received need to be pushed to custom table created. Can anyone ...
When tried to access the subflow variable and tried to dotwalk value is not appearing Case table contain --- field Partner that is referencing to customer_account , Incident case -- referncing to incident table .var CaseNumber = fd_data.subflow_inp...
Hello! Have been searching and unfortunately haven't been able to find an answer so hoping someone here can help. We are trying to report on RITMs by the historical workflow that was used to create them. For context, we have an IT service catalog for...
We have 3 catalogs with different items to choose from.I would like to select the 2-step checkout option for only one catalog, but not for others. Currently I can only manage either all with two step or all with one step checkout method.I would prefe...
Hi All,We have configured the integration between ServiceNow and LeanIX as per the below documentation. https://docs-eam.leanix.net/docs/servicenow It was working fine as expected but recently LeanIX side they have changed services to some new IP add...
Hi All, Please help me to create the report called "Open to resolved" time. I dont have admin rights and performance analystics rights. Help me to create with the filters or conditions, how to do that, screenshot or step by step process will be hig...