Are there any Service Now specific QA best practices?
Are there any Service Now specific QA best practices?
Forum Posts
Configuring predictive intelligence
Hi ,I am creating Solution definition in my PDI. (Vancouver)But when i am clicking on Update and Train button I am getting below messageand when i opened the Solution definition it is showing false value..Please guide me here.Also i have few queries:...
Support for planned tasks
Hello ,Currently we using new module which extension of ITSM .Need support for current planned tasks.If anyone interested on give support for task on weekend .Please reach out to me !
LEAP Assessments
Hi there, I attended a really great SNUG meeting yesterday where several schools talked about their LEAP assessment experiences with SN. We are in the early stages of planning a complete revamp of our ITSM program and I'm trying to determine what is ...
Map Oauth response to custom table
Hi Team, We were working on a requirement where we are receiving the response from the third part and that is been stored in the response of HTTP Method by using get method. Now the data received need to be pushed to custom table created. Can anyone ...
Resolved! Flow Designer , In subflow with script for Email message body , some value is not populating flow
When tried to access the subflow variable and tried to dotwalk value is not appearing Case table contain --- field Partner that is referencing to customer_account , Incident case -- referncing to incident table .var CaseNumber = fd_data.subflow_inp...
Reporting on original workflow used to create RITM
Hello! Have been searching and unfortunately haven't been able to find an answer so hoping someone here can help. We are trying to report on RITMs by the historical workflow that was used to create them. For context, we have an IT service catalog for...
Selection of checkout method per catalog between one step and 2-step
We have 3 catalogs with different items to choose from.I would like to select the 2-step checkout option for only one catalog, but not for others. Currently I can only manage either all with two step or all with one step checkout method.I would prefe...
ServiceNow and LeanIX integration connection issue after changing the IP address
Hi All,We have configured the integration between ServiceNow and LeanIX as per the below documentation. https://docs-eam.leanix.net/docs/servicenow It was working fine as expected but recently LeanIX side they have changed services to some new IP add...
Help in creating the report for Open to resolved and MTTR Report
Hi All, Please help me to create the report called "Open to resolved" time. I dont have admin rights and performance analystics rights. Help me to create with the filters or conditions, how to do that, screenshot or step by step process will be hig...
Record doesn't exist or ACL restricts the record retrieval || External API
Hello All, I'm trying to update an Incident from an external application using Table API and getting the "Record doesn't exist or ACL restricts the record retrieval" error.I'm using user with "admin and web_service" roles in it. also, I can log in wi...
Push the Oauth response to custom table
Hi Team, We were working on a requirement where we are receiving the response from the third part and that is been stored in the response of HTTP Method by using get method. Now the data received need to be pushed to custom table created. Can anyone ...
Need to Retrieve the Parent from any one of the Child Records From List table
I have the custom table, which has the list of child records as a column and i want to get the parent record from this child records when i click the list bottom button?What is my requirement is when I click the button, it has to look any one of the ...
publish the report
I am trying to do complete my task but i couldn't find publish option for my report.
Integration with External Knowledge Source(Knowledge Management)
Has Anyone implemented Integration with External Knowledge Source. Please help me implementing.
