Event Management - SolarWinds Connector

Sue-Ann Riman
Tera Contributor

‎06-07-2024 06:20 AM - edited ‎06-07-2024 06:22 AM

Hello,

We had a period of about three weeks where events were not being logged in ServiceNow from SolarWinds.  Is it possible at all to have those missed events somehow imported into ServiceNow, now that we have the connector instance back up and functioning as it should?

Thank you,

Sue-Ann

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎06-07-2024 06:27 AM

Hi @Sue-Ann Riman 

 

I think no, it is not possible.

 

@AJ-TechTrek any thoughts

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AJ-TechTrek
Giga Sage
Giga Sage

‎06-10-2024 02:51 AM

Hi @Sue-Ann Riman ,

 

In that check, must be check your connector instance is working fine as well as configured mid server is UP for that connector instance.

 

That can be the cause and reason behind that.

 

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