Hello Community,I’m using the Dispatcher Workspace in ServiceNow FSM with Professional access. I can assign tasks and use calendar mode, but I’m unable to see the expected working hours or shift overlays (“on/off shift” times) for our agents in the c...
Not sure I am in the right place. We are testing the Zurich upgrade prior to adoption and we have noticed "a new feature" within the Compliance modules. When an Indicator Task is closed as FAIL, the system is generating two Issues: One is associated...
Hello Team, We are planning to do integrating SAP FRUN with service now for ITSM (incident management), please provide detail to do the same
script include :var BlankRequestChecker = Class.create();BlankRequestChecker.prototype = { initialize: function() {}, getBlankRequestList: function() { var blankRequestSysIDs = []; var req = new GlideRecord('sc_request'); ...
Hello experts, I am seeking a help to achieve the below requirement:We have a custom table as "u_cisco_management", if there are multiple records in that table with same Reference numbers.From those records, initially created record that has checkbox...
Hi everyone,I recently completed my CSA certification in August 2025, and I am looking for some guidance about what to do next in my ServiceNow journey.Many people suggested that I should move towards the developer path, but I do not have a coding ba...
Hi all, I need to automate credential expiry notifications for our SAM Pro integrations (OAuth, Connection & Credential Aliases, etc.). Goal: Detect credentials expiring within 30 days and automatically: Email mapped stakeholdersCreate a tracking tas...
Hello ServiceNow Community, I hope this message finds you well. I am very interested in exploring opportunities to contribute to ServiceNow’s Expert Services team. With extensive experience leading large-scale cloud, digital transformation, CRM, and ...
I was pursuing the "UI Builder Fundamentals (Yokohama)" course and had completed more than 50% of it. However, after two days, when I tried to access the course again, it showed "Access Denied."I’m not sure what went wrong and would appreciate your h...
Hi,I'm trying to filter in progress records in incident table in reports using script include as a filter.I created a script include for filtering in progress records on incident table. Then I try to call the script include in the report's filter bu...
Scenario: An assignment group has been created with manager named "John Doe".Names of group members have been added. John Doe retires and is replaced with a new manager, Jane Dollar. Names of the group members are not to be disrupted. Question: C...
I know roles can be used, but I want to hide the Virtual Agent icon not based on roles. I want it to be hidden for users who are students or who don’t have access to the portal. It should only be visible to users who actually have portal access. Curr...
My Production and Development Instances are not showing on my account, so we are not able to perform Instance upgrade.This is happening also with my Servicenow assigned resource account.Any idea how to proceed as we can't create support ticket neithe...
Team, Can EPICs be added to a pre-defined Product when the stories exist?
Hi everyone,I'm trying to implement risk recalculation in Change Management when Configuration Items (CIs) are added to or removed from the task_ci table. I’ve created a Business Rule named "Recalculate Risk on CI Add/Removed" that runs after insert ...