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How to perform quality assurance on Problem records and Problem task records

JohnEJasinski
Tera Contributor

‎07-29-2025 12:04 PM

If you had a requirement to perform quality assurance on Problem (PRB) records and Problem task (PTASK) records, how could ServiceNow automation help assist with performing such a requirement?   (on closed records) 

Fame and fortune to good suggestions.   

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Uncle Rob
Kilo Patron
In response to JohnEJasinski

‎08-05-2025 08:31 AM

@JohnEJasinski wrote:

Might anything in PI be used to read PRBs or PTASK content for performing quality assurance?

NOW Assist?

NLP?

PI?

AI isn't magic.  Before you look for AI solutions you should answer these two questions:
What causes a Quality Assurance task?
What do you do to measure quality?

 

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