SAP FOCUSED RUN integrating with service now

jeevapaulraj
Kilo Contributor

3 weeks ago

Hello Team,

 

We are planning to do integrating SAP FRUN with service now for ITSM (incident management), please provide detail to do the same

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Matthew_13
Tera Guru

Thursday

To integrate SAP Focused Run (FRUN) with ServiceNow ITSM so alerts create incidents automatically:

What I think you need

  • ServiceNow: ITSM with Incident app, API user, HTTPS access

  • SAP FRUN: Monitoring/alerts enabled, outbound REST calls (direct or via BTP/middleware), authentication (OAuth2 preferred)..

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