Hello and Good Day, We're currently attempting to do more integration between MS Teams and ServiceNow. One of the new feature that we wanted to implement is the ability to generate calls directly from ServiceNow during major incidents and the plan wa...
I need to create a ServiceNow report for expired certifications. Can someone assist with that request? Thank you,Parvana Gasimov
My question is regarding creation of Standard change template in ServiceNow. I am aware of one process which start from...1. Creating a ServiceNow Proposal through - Service Catalog -> Standard Changes -> Template Management - Propose a new Standard ...
Hello Experts, I need to create a test step to add attachment to a record producer. the record producer is written for case creation, where before submission of the record producer, we need to add attachment. I'm using OOB Test step - "Add Attachment...
While testing an application in MSP (Domian separated) environment, are there any checks a QA consultant can employ to ensure defect free delivery .Reply should include development challenges in MSP environment and checks to detect possible bugs cre...
Looking for a project that I can a group of developers can work on pro bono. A non-profit system would be great, but we are open to other projects. The purpose of the project will be to give SNOW experience to junior developers and will be led by a...
I created an application where the user sends a ticket to support and they resolve the ticket. My problem is, I can't establish a definition of how each role will access its given form and list layout I have 2 users: test.user and test.support When I...
I installed the plugin com.glide.service-portal.user-criteria, but the status was always 0%,Can I cancel the installation?How to solve this problem?
Hello! We will be upgrading our SNow production environment to the latest version in a few weeks. We're updating our Automation (Tool: Automation Anywhere) bots using the SNow dev environment which has already been updated to the latest version. We...
I need to create about 70 stories under an Epic. Each story would have a unique description.
Recently our team went to a servicenow event and commented that at the beginning of hiring ITSM you are given access to three instances, however reviewing we only have the Dev and Prod instances in use, could someone guide me How to validate if we ha...
Are there any Service Now specific QA best practices?
Hi ,I am creating Solution definition in my PDI. (Vancouver)But when i am clicking on Update and Train button I am getting below messageand when i opened the Solution definition it is showing false value..Please guide me here.Also i have few queries:...
Hello ,Currently we using new module which extension of ITSM .Need support for current planned tasks.If anyone interested on give support for task on weekend .Please reach out to me !
Hi there, I attended a really great SNUG meeting yesterday where several schools talked about their LEAP assessment experiences with SN. We are in the early stages of planning a complete revamp of our ITSM program and I'm trying to determine what is ...
