Is ServiceNow going to upgrade how defects are created? I find creating a new story and flagging it as a defect is does not work well as the teams feel like they have to add DEFECT in front of every short description which makes the flag a bit useles...
Hi team, I have created a Test plan and added related Test Cycle and Test Sets and also added Testcases in the test set but I am unable to run these testcase from here. How do I run these Testcases from here the test plan has the parameter of failed,...
I'm starting a new business to explore personalized branded packaging for product displays. What are the best techniques to create visually appealing and effective packaging? Any suggestions or experiences with this would be greatly appreciated. Look...
Hi team As a part of learning i have started exploring on webservices in my PDI.so for admin user i have checked true for webservice access only ..and clicked on reset password ..so this is the reason i am not able to open my PDI as admin..so please ...
Hello Experts,I am facing an issue while trying to implement a custom AI search. I am utilizing the 'Search Scripted - Post processors' to add a field in the search record and I am using below OOB API, addField(fieldName, label, value, displayValue)...
Hello Experts, I need to create a test step to add attachment to a record producer. the record producer is written for case creation, where before submission of the record producer, we need to add attachment. I'm using OOB Test step - "Add Attachment...
I installed the plugin com.glide.service-portal.user-criteria, but the status was always 0%,Can I cancel the installation?How to solve this problem?
Hi All,We have configured the integration between ServiceNow and LeanIX as per the below documentation. https://docs-eam.leanix.net/docs/servicenow It was working fine as expected but recently LeanIX side they have changed services to some new IP add...
Hello All, I'm trying to update an Incident from an external application using Table API and getting the "Record doesn't exist or ACL restricts the record retrieval" error.I'm using user with "admin and web_service" roles in it. also, I can log in wi...
I'm fairly new to this with limited experience. Really stuck any kind of help is appreciated.In UI builder Global search is enabled for portal and in my result page see the list but when click on the them cannot open knowledge based articles but wor...
Hi - Im a relative newbie to ServiceNow reporting. Please refer to my attachment 1. I am creating a report on the wf_context table, for records started before a certain date, where table name is sc_req_i 2. I then want to group by "work flow" and al...
Hi All,We recently setup the SCCM & Intune Service Graph Connectors in our environment and we have noticed that the discovery source for the Hybrid computers managed by both systems keeps switching between the two when the jobs run. So for example SG...
Dear All, I am inquiring about automating the process of auditing IT tickets. Currently, we manually validate tickets, conducting checks on various aspects such as Ticket Type, Configuration Items, Priority, documentation, and more, handled by IT per...
I was going through this link: 5G Modeling Best Practices - ServiceNow Community step by step. However, Under this Section "Create Application Services for each Instance of the Network Function" , I have to follow this step "Navigate to Workspace > ...
Hi How does the multi-currency function in ServiceNow facilitate the management of exchange rates, including the timing of rate changes such as quarter-end, average rate, budgeted rate, and actual forecast rate? Additionally, what methods does Servi...