PDI

[jose_m_espinon]

HELLO
I HAD AN INSTANCE IN THE AUSTRALIA VERSION FOR A WEEK, AND IT KEPT SHOWING AS OFFLINE FOR 13 DAYS. I RELEASED IT AND REQUESTED A NEW INSTANCE IN ZURICH, BUT IT'S BEEN 4 DAYS AND I HAVEN'T BEEN ASSIGNED ONE YET.

HOW LONG DOES IT TAKE TO BE ASSIGNED AN INSTANCE?

[Dr Atul G- LNG]

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

1. There is no support available for PDI.
2. If you can wait, let's wait a bit longer.
3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

*****

Don't worry; this is quite common these days.

Over the last few days, I have seen many community members experiencing delays when requesting a PDI. In some cases, the waiting time has been 6–7 days, even for lower ServiceNow versions.

You can try requesting a lower-version instance, such as Zurich or earlier, and then upgrade it to the latest release. The upgrade process typically takes around 3–4 hours.

For now, patience is the key, as PDI availability depends on overall demand and infrastructure capacity.

[yashkamde]

Hello @jose_m_espinon ,

There is no technical workaround to obtain a PDI faster. PDIs are allocated by the ServiceNow Developer Program infrastructure based on availability.

The user must wait for an available instance or reclaim an existing inactive PDI if one exists.

Note: I have recently seen an increased number of community posts regarding PDI waitlists. This suggests the issue may be related to ServiceNow's infrastructure capacity or instance availability on their side. In such cases, users must wait until additional resources become available and an instance is assigned.

If my response helped mark as helpful  and accept the solution.

[Tanushree Maiti]

Hi @jose_m_espinon 

Due to high demand following a new platform family release, PDI pools for the Australia version are currently experiencing errors or waitlisting. These days lots of similar issue reported.

I will suggest you to Wait  for fulfillment   if it is already waitlisted. 

Support is not available for PDI .