Good Afternoon, Our agency is looking for recommendations or feedback on how to implement records management without our Enterprise ServiceNow instance (managed in the Federal cloud) in order to support application specific NARA requirements. Has an...
Is an IL5 cloud service planned, if so what is the expected timeframe when it will be offered?
I have developed a Purchase Request form (custom app) for federal employees and contractors to use when requesting purchases using a government furnished credit card (p-card purchases). I now realize that the process needs to incorporate e-signatures...
Here at NOAA I am observing some of my colleagues as they work to implement - from scratch - processes that align with the new OMB endorsed TBM architecture, but I wonder if perhaps we can implement existing ITIL and ITSM processes and workflows wher...
We have an on prem version of ServiceNow. Has anyone encountered the "Error: Connection to the export server 'http://avp/highcharts-export-web/' failed" error? This occurs when we try to run reports with images on a schedule. Do you now how to res...
What should I expect moving our instances to FedRAMP? Anything I need to do?
Has anyone had any luck implementing the Government System privacy warning message (e.g. "You are accessing a U.S. Government information system...Unauthorized or improper use of this system may result in disciplinary action...") on login?I'm using a...
The Wiki says to enter SNMPv3 keys for auth and priv, but most of our devices (Cisco IOS) do not show the keys.Credentials - ServiceNow Wiki If the device does show the key, no 2 devices will have the same key unless the device supports entering a lo...
We are looking to create a new role called incident_itil that will provide the same roles as the itil role, but restrict it to only the incident table. I created the role and added the role to all ACLs that require an itil role. Now I am running ...
