Agent is not available at specified time, eventhough he is!

[Daniel50]

Good morning.

I wonder if you guys have experienced this as well. I have a worker who I can't assign WOT to him. I get always the message "Agenti is not available at specified time" and "Invalid update", eventhough the worker has no other WOT or Event on that day. I've tried on different days and with Paris and Quebec. Always the same.

Does someone have a clou what this might cause?

Sincerely Daniel

[salok702]

Hello Daniel, refer to this community article which appears to be similar to your issue, but does not have resolution. Check if it helps you ring any bell.

https://community.servicenow.com/community?id=community_question&sys_id=c86b4b21db9cdbc01dcaf3231f96192e

Regards,
AS

[Daniel50]

Thanks. No help in this article as well. 😞

[Poorna Kola]

1. Check Agent's Calendar with work schedule

[Daniel50]

I did. Everything looks fine.