Hello everyone! I have a customer who wants to implement the Citizen Developer concept in ServiceNow, allowing different teams to create and manage their own Work Order Templates without relying on the Global scope. Currently, I’ve noticed that F...
Hi Community,I’m configuring Field Service Management and trying to associate a dispatch group with an assignment group so agents appear in the Dispatcher Workspace.When I try to create the association, I get this error:“Failed to find an SM configur...
I am learning Platform Analytics and I don't see an option to build dashboards where I can combine multiple tables; is this possible?
Hello,After suggestion from community here, I extended OOTB create work order UI action on incident to create copy with button as checked mark, it was acceptable by client.I was able to create work order as button UI action. Create a UI page which ac...
Hey,I have 3 months of experience on FSM module, I required to take FSM cert in a month or two. Have anyone given this certification recently , wanted to know exam difficulty level, what type of questions and about how helpful dumps out there online ...
Hello everyone, We're in the process of setting up FSM with a use case to allow customer to self schedule appointments. All of our appointments are at fixed times (e.g. 8am, 10am, 1pm, etc) with travel duration defined in the sn_apptmnt_booking_serv...
Why is the Assigned To field on Work Order Tasks getting cleared automatically by the system without any manual action? Could this be due to system-driven logic such as Dynamic Scheduling, auto-assignment rules, Business Rules, Flows, or FSM/WFM conf...
How do I get started with Field Service Management
How we enable location tracking for agents. Thanks,Alok
Hi everyone,I have a usecase where I need button to create work order. I see we have context menu to create work order, can I make changes to it directly and make it button and make customization on it where when I click that button I get message onc...
Hi Folks,I am working on automate UAM(user access management) through scripted rest API, which is working as expected but there is a scenario where we need to assign user to a group which has security_admin role.Currently user is getting added to tha...
Currently, when saving a filter in the Dispatcher Workspace, the sharing options are limited to Me, Everyone, or Group. To share with a few specific users, we need to create a group and add those users, which can be time-consuming and unnecessary for...
Is there any out-of-the-box (OOTB) feature available for inventory management in the Order-to-Cash(O2C) process?
This article explains how to enable task creation directly from the calendar grid in FSM Dispatcher Workspace using Drag End, Grid Click, and Grid Double-Click events. The goal is to provide an Outlook-like scheduling experience for dispatchers. Impo...
We are using Field Service Management on Yokohama, Patch 7. We have defined Outsourced Service Providers as all field work is done by vendors. Work is assigned by Work Order Task. OSPs are set up with service groups and each group has a single member...
