Async business rule sometime working and sometimes not

[Debasis Pati1]

Hi, I have a simple requirement we need to copy the name of the catalog to req short description we cant change all the flow to get this done so i have created an async business rule on the req item table but its sometimes working and sometimes doesn't.

Above business rule script:

(function executeRule(current, previous /*null when async*/) {

// Add your code here
gs.log("frombrscript");
var req = new GlideRecord('sc_request');
req.addQuery('sys_id', current.request);
req.query();
if (req.next()) {

req.short_description = current.getDisplayValue('cat_item');
req.update();
}

})(current, previous);

@Ankur Bawiskar  Can you please suggest why this doesnt work everytime it works sometimes only.

Regards,

Debasis

[Ankur Bawiskar]

Hi,

check this

if Flow Designer support for the Service Catalog plugin (com.glideapp.servicecatalog.flow_designer) plugin is activated then it should show

Flow designer does not trigger on Request Item [sc_req_item] and Catalog Task [sc_task] 

[Debasis Pati1]

Hi @Ankur Bawiskar 

I see this plugin is already activated but in table field I don't see sc_req_item table is present.

Regards,

Debasis

[Ankur Bawiskar]

are you in scoped app? if global scope then it should show

[Debasis Pati1]

@Ankur Bawiskar I am in global scope sc_request table is showing but sc_req_item is not showing can it be directly done on request table itself?

Regards,

Debasis

[Ankur Bawiskar]

it can be done

You need to use Lookup Record on RITM table to find the RITM and then get the item name