I opened a ticket with SN, but wondering if anyone experienced the same. Yokohoma pre batch 6.
it was working before we implemented WFO (previously using the agent work schedules)
1. Enable Shift Scheduling for FSM to Determine Availability = true (in global domain settings, sm_config)
2. Configured schedule plans and shift, they appear in manager workforce and dispatcher workspace
3. technicians have calendar, white space availability
4. no capacity definition set (capacity management) for this territory
5. DS log do not show any work blocks.... as if calendars are not being recognized
