Automatically prefill dispatch group, assignment group, assigned to in work order task

[JohnDF]

Hi everyone,

iam pretty new to fsm. I have been created a record producer with apointment schedule for a consumer in the portal. The record producer created a work order and the appointment creates automatically a work order task. I want to achieve that the fields dsiptach group, assignment group and assigned to filled automatically too. So that the state is assigned. I have no idea how to get this to work - Dynamic Scheduling Configuration is active

Thanks for your help.

[Filipe Cruz]

Hello JohnDF,

Should they be populated always with the same data? Or do you need some kind of assignment rules in place?

Best Regards,

Filipe Cruz

[JohnDF]

Hi @Filipe Cruz thanks for reply.

It should always the same. But is it in FSM not possible with some configurations? I can ofc write a BR or Workflow. But thought this is ootb somehow possible in FSM.

Tis is my FSM Configuration, I thought it will be auto assign all groups and field technicans automocatically?

[Filipe Cruz · Accepted solution]

Hello JohnDF,

You should be able to do it without creating a BR.
Follow the instructions provided here:

https://docs.servicenow.com/en-US/bundle/sandiego-field-service-management/page/product/field-servic...

Hope this helps!

Please, don't forget to mark my answer as correct if it solves your issue or mark it as helpful if it is relevant for you!

Best Regards,

Filipe Cruz

[Tdennis]

@JohnDF were you able to resolve this? I had the same issue as well but I was able to fix it without a BR or a script