Capacity management, capacity by = agent schedule

Joshua Chen FX
Mega Sage

hi team,

when i configure my capacity definition, capacity by = agent schedule (instead of hours or tasks), it only shows the capacity for 1 single agent... i have 4 agents in that trritory, i'd assume it would be 4x8 = 42.. and not 8 hours..

anyone know what i am missing? 

JoshuaChenFX_0-1757282707765.png

 

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