Capacity management, capacity by = agent schedule

[Joshua Chen MTL]

hi team,

when i configure my capacity definition, capacity by = agent schedule (instead of hours or tasks), it only shows the capacity for 1 single agent... i have 4 agents in that trritory, i'd assume it would be 4x8 = 42.. and not 8 hours..

anyone know what i am missing? 

[Joshua Chen MTL · Accepted solution]

update: it was a defect, ticket has been opened,

also for those interested, in yokohoma,

• capacity by = agent schedule, does not support capacity buckets
• capacity console does not support capacity buckets
• you cannot edit capacity in capacity console if using bucket.