FSM Academy: Upcoming & Past Sessions

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The FSM Academy is a series of live sessions delivered by our product and implementation experts. Join to learn best-practices, see demos of new features, ask questions live, and browse on-demand recordings.

FSM Academy sessions are held on the second Wednesday of each month at 10:00 AM CT (8:00 AM PT). Register once for the FSM Academy series to receive automatic notifications and join links for every session 

Upcoming Sessions

November 12, 2025 -Extending Workforce with Contractor Management and Field Service Marketplace

Learn how to expand your service capacity by seamlessly engaging external contractors through the Field Service Marketplace. This session covers how contractor management integrates with FSM to improve flexibility, coverage, and cost efficiency

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FSM FUNDAMENTALS JOURNEY 2025
Introduction to FSM and understanding its Ecosystem	Learn the fundamentals of Field Service Management and its key personas. Understand how work orders are created, scheduled, and completed. Explore the Dispatcher and Technician experience in FSM.
FSM Implementation Leading Practices for Customers	Discover best practices for a successful FSM implementation from initiation to go-live. Learn how to leverage strategic planning, stakeholder alignment, and incremental rollout approaches. Understand how to optimize configuration, change management, and user adoption to maximize FSM value.
Understanding Roles in FSM	Explore the key roles within FSM—Dispatcher, Technician, Administrator, and Requester—and how they collaborate. Understand how permissions, responsibilities, and tools differ across each persona. Learn how clear role definitions improve efficiency and service delivery within FSM.
Work Order Management	Learn how work orders are created, assigned, executed, and completed in FSM. Understand the key components of a work order, including tasks, assets, and priorities. Explore how FSM unifies scheduling, dispatching, and field execution for end-to-end visibility
Mastering Dispatcher Workspace	Learn how to manage scheduling, assignments, and technician tracking within Dispatcher Workspace. Explore features that help dispatchers optimize routes, balance workloads, and monitor progress in real time. Discover best practices to improve efficiency, reduce delays, and enhance the overall service experience.