I was just working on an FSM rebuild and ran into a similar issue.
Here is what I found. Contractor groups are missing in the Dispatcher workspace because this workspace is designed to show only INTERNAL ASSIGNMENT GROUPS. (company tech's).
Why?
Contractor groups usually use the Contractor Portal rather than being managed through Dispatcher Workspace scheduling.
Contractor groups often "accept" or "reject" work orders themselves, so dispatchers do not directly schedule their individual resources.
The "Assignment Groups Covered" link in your dispatch group config associates them for territory or organizational purposes but does not automatically include them in the Gantt view.
Try this: If you are not using the contractor portal
If you want contractors to appear in Dispatcher Workspace as dispatchable resources, you need to:
Mark contractor groups as dispatchable by updating their group type to "Field Service Group" instead of "Contractor".
Add individual contractor resources (users) to the assignment group with proper scheduling/availability defined.
Configure Resource Schedules and territories for each contractor so they show as dispatchable resources.
⚠️ Important: This approach fundamentally changes the relationship. Contractors will now be managed like internal techs, including schedules and routes, which is not typically recommended.
OPTION2 RECOMMENDED.
Use Contractor Portal for assignment
Leave contractors off Dispatcher Workspace and continue to let them manage assignments through the Contractor Portal:
Dispatchers assign the work order to the contractor group.
Contractor group logs into the Contractor Portal, sees assigned work, and can accept or reject.
No need to schedule their individual time slots via Gantt chart.
This is the standard and recommended approach for most FSM implementations.
Let me know if this helps.
Karen Krabbenhoft
