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Contractor Groups Not Visible in Dispatcher Workspace (FSM) in Xanadu/Yokohama Releases

NavedAkhtar
Tera Contributor

‎05-14-2025 05:37 AM

Hi Community,

In ServiceNow FSM, up to the Washington release, contractor groups were visible in the Groups section when selecting a dispatch group under "Type of Group". However, in the Xanadu and Yokohama releases, contractor groups no longer appear in this section.

I would like to understand how contractor groups are supposed to be handled in the Dispatcher Workspace in these newer releases. Has there been a change in configuration or functionality? Is there any documentation or guidance on how to work with contractor groups in the latest versions of FSM?

Any help or reference would be greatly appreciated.

Thanks

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