Dynamic Scheduling Assigned To Should not be based on Location
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10-17-2024 03:37 AM
I am working with Field Service Management (FSM) and using the Dynamic Scheduling feature. Currently, when creating a work order or task, the "Assigned To" field is being populated automatically based on the "Location" which is field on work order task.
However, I want to modify this behavior. Specifically, I do not want the "Location" to be considered when assigning a resource via Dynamic Scheduling. Instead, I would like to control the assignment based on other factors, without the "Location" playing a role in this decision.
How can I achieve this? Is there a way to configure Dynamic Scheduling to exclude "Location" from influencing the "Assigned To" field?
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01-13-2025 01:34 AM
@Sammy7 You can remove the matching criteria that say the current distance from the task from the dynamic scheduling configuration.
Also, if you still keep it, you can give it less weight = 1 and more weight to the criteria that should be considered.
I hope this helps!
Cheers,
Abhishek