Hey any thoughts/approach around how through SCCM/JAMF it is better to handle User Assignments for End user devices (physical / virtual (on-prem / cloud)). looking something which should be OOB through automated way.implementing SCCM Graph Connector ...
What is a way to have a dispatcher log a lunch break of maximum 1 hour daily in ServiceNow FSM?
An agent should not get assigned a work order task if he is not on duty. The dispatcher should get an error if they assigned to agent currently not on shift. Also, the labels of shift status in dispatcher workspace should correspond to shift and not ...
Hi I am looking into utilizing access hours and route optimization but finds that when optimizing the route of a field agent on a given day, the access hours i have defined on the agent's tasks is not honored. I am not sure if I am missing something....
Requirement: For parent work order, suspended reasons field (sla_suspended_reason) should be mandatory at the time of clicking suspend button. UI Action Script: if (current.work_notes != '') { new StateFlow().processFlow(current, '7e82e738d7230100...
Greetings,We've recently upgraded our instance to Xanadu and have noticed unexpected behavior in Dispatcher Workspace. Occasionally, blue question marks appear next to our agents. I haven't been able to find any documentation on what these question m...
Hi, I am looking to set up access hours against a particular location, so have followed the steps below:1. Under 'Field service -> Access Hours Configuration->Access hours preference' I have set up a new preference for a particular location and set t...
How to upgrade my instance to organization/developer? Basically how can I get enterprise account that can have added support from servicenow and does not go in hibernation.
Requirement: When WOs are being reassigned every morning, kindly include those that were put in pending review past 5pm the previous day. Can anyone help update the scheduled job for above requirement? var wota = [];var owot = new GlideRecord('wm_tas...
Please tell me one thing.In the FSM field, I understand that the work order activity is the only way that customers, vendors, and dispatchers can interact.However, I'm looking for some other way to contact you, and if you know of any functions that c...
Hello,I am new to ServiceNow and was tasked with something that I can't seem to figure out.Currently, when a user clicks on a catalog tile named "Facilities" from the Service Portal and submits the form, a work order is created which is automatically...
I would like to want customers to digitally sign and confirm closed work orders, and then you want to create a PDF summary of the signed work orders.I understand If the settings are complete,create a signed PDF summary of work order.I think the sett...
I am attempting to modify an existing FSM implementation, and it seems the work order we use is actually a template, so I am a bit confused as to how this is actually working. I would like to know if anyone else has this issue. Details. Work order bu...
Greetings,We're experiencing unexpected behavior in Dispatcher Workspace. When a Work Order Task (WOT) is dropped onto the calendar, a blue line appears. Based on our observations, the blue line seems to start at the date and time the WOT was created...
Hello,I am new to ServiceNow and was tasked with something that I can't seem to figure out.Currently, in FSM, when a user clicks on a catalog tile named "Facilities" from the Service Portal and submits the form, a work order is created which is autom...
