FSM - "Work in Progress" WOT is not showing in Dispatcher Workspace.
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‎08-14-2025 06:16 AM
In the Dispatcher Workspace I could see the Advanced Filter Conditions are correctly mentioned to filter the Work in Progress WOT. There is no changes made to the OOB Script include "DispatcherWorkspaceCalendarUtilSNC". Still Once the WOT is moved from Accepted to WIP, Its Disappearing from the Dispatcher Workspace. Its not showing under All Active Tasks as well. What can be the possible issue here.
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‎08-14-2025 06:50 AM
I could see the data is showing correctly in the Left side Panel Based on the Filter selected. I am confused regarding the WOTs showing inside the calendar.
Script Include :DispatcherWorkspaceCalendarUtilSNC
Function: getCalendarTaskQuery - This OOB Function describes the state values which should show in the Workspace Calendar, which includes WIP state as well. Still WOT in WIP state is not showing in the calendar.
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‎08-15-2025 06:37 AM
is your state inactive in
| Navigate to Field Service > Dispatcher Workspace Configuration > Task State Colors. |
else open a hi support ticket, WIP should show ootb if you have not done any customization
