FSM - Schedule Optimization Tasks Not Getting Assigned

TanushreeB
Tera Contributor

Hi All,

 

I’m implementing Schedule Optimization in my ServiceNow FSM demo environment and running into an issue where none of the tasks are getting assigned, even though ML solution training is complete and policies, scope, batches and attributes are all configured as per ServiceNow Documents. I’d appreciate guidance on the following:

 

1. Prerequisites for Schedule Optimization

What are the essential prerequisites I need to confirm before Schedule Optimization can assign tasks?

2. Global Domain Configuration

How should Global domain configurations be set up for Schedule Optimization to work correctly? Are there specific settings I might be missing?

3. Travel Estimate Providers

  • Are travel estimate providers absolutely required for Schedule Optimization?

  • I am using OOTB provided straight line estimate.
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